Terms and Conditions

Terms and Conditions 

1.            These Terms and Conditions will apply to the purchase of the services by you (the Customer or you). We are Forkland Training LTD a company registered in England and Wales no 14899862 whose registered office is at 41 Cranstone Crescent, Glenfield, Leicester, LE3 8LA, United Kingdom, with email address info@forkland.co.uk; telephone number 07932359242; (the Supplier or us or we).

2.            These are the terms on which we sell all Services to you. By ordering any of the Services, you agree to be bound by these Terms and Conditions




 Our customers shall receive a booking confirmation for each training enquiry they make based on agreed requirements along with a course enrolment form for each delegate.  Booking confirmations must be signed and returned before places are allocated on the course. On return of the booking confirmation, customers will then receive joining instructions pertaining to the course, including any identification requirements.  It is important delegates familiarise themselves with the requirements of the course in order to make their training as successful as possible. Information from the enrolment form will also be included in the joining instructions.  If the information is incorrect the delegate must inform Forkland Training immediately for changes to be made.



It is the responsibility of the delegate/customer to ensure that they are physically fit and sufficiently mentally equipped to take part in the course.  The onus is with the delegate to ensure their fitness to undertake their chosen training and the Company does not accept any responsibility in this regard. Delegates must always comply with the training centre or site health and safety policies during the training. Unless previously agreed by Forkland Training, the delegate / customer is responsible for providing their own personal safety equipment suitable to the course they are attending.



 Any delegate attending a course under the influence of alcohol, illegal substances or prescribed drugs that may affect their capability on the training and/or be dangerous to others, will be instantly dismissed from the course without refund of payment.




• The delegate may not bring anybody into the training with them unless permitted to do so by the instructor and in compliance with the relevant awarding body

• Delegates will be made aware of any testing / assessment requirements and restrictions during the course induction.

• Any misconduct by the delegate during the training/test will result in the course/test being stopped, the delegate’s result being void and the delegate’s course/test fee being forfeited.

• Delegates demonstrating serious misconduct, including cheating, may forfeit their right to undertake further training/testing.

 • Forkland Training reserves the right to revoke a test / assessment pass if it reasonably suspects that the delegate has been involved in or is linked to any misconduct, fraud or cheating.


Fees quoted are exclusive of VAT. Forkland Training Ltd is not a VAT payer. Our standard payment terms involve payment in advance of course delivery.  Booking confirmation is generated on course booking and invoices raised on the date of course delivery.  Reservation of course spaces are not complete until payment in advance is received.  Any queries regarding payment and invoicing should be directed to info@forkland.co.uk  


The Company reserves the right to charge a cancellation/postponement fee in respect of courses booked and subsequently cancelled or postponed.  The following charges are deemed standard, but application of the charges will be made based on an assessment of the impact on the business, Forkland Training aim to minimise cancellation fees where possible.  The following applies to attendance at open public courses and closed client courses.  Cancellation includes where the instructor attends and on arrival, are unable to comply with the requirements of the course booking. 



The following charges apply to cancellations of internal courses:

 Non-attendance              100% of course cost

 1-5 days                            100% of course cost

 6 – 10 days                        50% of course cost

11 – 15 days                       25% of course cost

More than 15 days                         No charge 


Cancellations of courses provided by external third-party providers will be subject to the cancellation policy of the third-party provider, noted on their booking information.


Postponements of internal courses shall be subject to cancellation fees should the company be unable to fill the training day.  Postponement of courses provided by external third-party providers will be subject to the policy of the third-party provider.   



Although our instructors endeavour to ensure that all candidates achieve the necessary standard within the allotted time, a pass is not guaranteed, and some candidates may require further training.

Certificates will be issued in digital form after successful completion of the training and assigning an Accorn number by AITT. We make every effort to make this process as quick as possible.



 Please refer to the Company Privacy Policy that is sent in conjunction with this document for full details on how we use and manage your data.




Either party can transfer the benefits of this Contract to someone else and will remain liable to the other for its obligations under the Contract. Forkland Training will be liable for the acts of any sub-contractors who is chosen to help perform duties.